1. Overview
This website, located at www.bagvelia.com, is operated by bagvelia (“we”, “us”, or “our”). Throughout the site, the terms “we”, “us”, and “our” refer to bagvelia. We offer this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing bags or luggage products from us, you engage in our service and agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all users of the site, including without limitation users who are browsers, customers, merchants, or contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
2. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your country or state of residence.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the service, violate any laws in your jurisdiction or in the European Union (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your access to our services.
3. General Conditions
We reserve the right to refuse service to anyone for legitimate lawful reasons at any time.
You understand that your content (excluding payment card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. All payment details are encrypted using industry-standard protocols during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
4. Products and Pricing
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue any product or service (or any part or content thereof) without notice at any time.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
5. Shipping, Order Fulfillment, and Risk of Loss
We process and dispatch orders to customers located across Europe.
– Order Processing Time: Orders are typically processed and handed over to our logistics partners within 1 to 2 business days.
– Estimated Transit Time: Standard delivery via priority shipping services (including carriers such as DHL, FedEx, or UPS) generally takes approximately 4 to 9 business days from the dispatch date.
– Shipment Notifications: Automated tracking notifications will be sent to the email address provided at checkout at key milestones, including order dispatch, carrier intake, and local delivery.
Transfer of Risk and Ownership:
In compliance with European consumer rights standards, the risk of loss or damage to goods passes to the consumer only when the consumer (or a third party designated by the consumer, other than the carrier) acquires physical possession of the items. Risk does not transfer upon handover to the logistics carrier.
Delayed or Lost Shipments:
If a shipment exceeds the standard delivery timeframe, we will initiate a formal investigation with the designated carrier. Depending on the outcome of the investigation and specific operational circumstances, we will provide an appropriate resolution, such as a full refund or a replacement shipment.
6. Right of Withdrawal and Returns
In accordance with EU Consumer Rights Directives, consumers residing within the European Union have the right to withdraw from a purchase contract within 14 calendar days without giving any reason.
– 14-Day Right of Withdrawal: The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.
– Exercising the Withdrawal Right: To exercise your right of withdrawal, you must inform us of your decision by a clear statement sent via email to stardust@bagvelia.com before the 14-day period expires.
Defective, Damaged, or Incorrect Goods:
If you receive an item that is defective, damaged, or incorrect upon delivery:
– Please contact our support team at stardust@bagvelia.com with clear photographic proof of the issue and your order details.
– Upon verification of the evidence provided, you do not need to return the damaged item. We will process a replacement or a full refund for the affected order item.
7. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
8. Optional Tools and Third-Party Links
We may provide you with access to third-party tools or links over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools and links “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools or external links.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.
9. User Comments and Feedback
If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:
1. to maintain any comments in confidence;
2. to pay compensation for any comments; or
3. to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
10. Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information on the site, except as required by law.
11. Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
– For any unlawful purpose;
– To solicit others to perform or participate in any unlawful acts;
– To violate any international, national, or local regulations, rules, or laws;
– To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
– To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
– To submit false or misleading information;
– To upload or transmit viruses or any other type of malicious code;
– To collect or track the personal information of others;
– To spam, phish, pharm, pretext, spider, crawl, or scrape;
– For any obscene or immoral purpose; or
– To interfere with or circumvent the security features of the service or any related website.
We reserve the right to terminate your use of the service for violating any of the prohibited uses.
12. Limitation of Liability
To the maximum extent permitted by applicable consumer law, bagvelia shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service.
Nothing in these Terms shall limit or exclude our liability for death or personal injury resulting from negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable statutory law within the European Union.
13. Indemnification
You agree to indemnify, defend, and hold harmless bagvelia and our officers, directors, agents, contractors, licensors, service providers, subcontractors, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
14. Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
15. Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.
16. Governing Law and Dispute Resolution
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws applicable in Europe and relevant local statutory jurisdictions.
Consumers within the European Union may also utilize the European Commission’s Online Dispute Resolution (ODR) platform or local statutory consumer protection bodies to address disputes in accordance with EU regulations.
17. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
18. Contact Information
Questions about the Terms of Service should be sent to us at:
– Brand: bagvelia
– Website: www.bagvelia.com
– Email: stardust@bagvelia.com