Welcome to Bagvelia. This Shipping Policy details the terms and conditions regarding the fulfillment, dispatch, transit, and delivery of orders placed on www.bagvelia.com.
By completing a purchase on www.bagvelia.com, you agree to the shipping terms outlined below.
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1. Shipping Destination & Order Processing
1.1 Service Coverage
We ship exclusively to customers located within Europe.
1.2 Order Processing Time
All orders are typically processed and prepared for dispatch within 1 to 2 business days (excluding weekends and public holidays) following order confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking reference.
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2. Carriers & Transit Estimates
2.1 Logistics Partners
To ensure efficient delivery, we partner with reliable express carriers, including DHL Priority, FedEx Priority, and UPS Priority services.
2.2 Estimated Transit Time
Standard transit across Europe takes approximately 4 to 9 business days from the date of dispatch.
Please note that transit times are estimates provided by carrier networks and may occasionally be impacted by factors beyond our direct control, such as severe weather, regional transport disruptions, or local customs procedures.
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3. Order Tracking & Notifications
Automated updates are sent to the email address provided during checkout to keep you informed at key stages of the delivery process, including:
1. Order Dispatch Confirmation
2. Arrival at the Logistics Sorting Facility
3. Out for Final Local Delivery
You may use the tracking link provided in these emails to view up-to-date status information from the carrier network.
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4. Delivery Issues & Delayed Shipments
4.1 Shipments Exceeding Standard Transit Times
If your shipment exceeds the estimated transit window (9 business days from dispatch), please contact our support team at stardust@bagvelia.com.
4.2 Investigation & Resolution Procedure
Upon notification of a delay:
1. We will initiate a formal investigation with the designated carrier to locate the parcel.
2. Based on the findings of the carrier investigation:
If the package is declared lost in transit, Bagvelia will arrange a complete replacement reshipment or a full refund for the order.
If the package is located, updated tracking and expedited delivery arrangements will be communicated to you.
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5. Address Accuracy & Unclaimed Deliveries
Customers are responsible for ensuring that the shipping address supplied at checkout is accurate and complete. Bagvelia cannot be held responsible for delivery failures resulting from incorrect, incomplete, or outdated address information provided at the time of purchase.
If a parcel is returned to us due to an incorrect address or failure to collect the package from a local collection point within the carrier’s designated timeframe, additional reshipment fees may apply.
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6. Contact Information
For any questions, tracking inquiries, or assistance regarding your shipment, please contact:
Brand: Bagvelia
Website: www.bagvelia.com
* Customer Support Email: stardust@bagvelia.com