This Policy applies to all purchases made on www.bagvelia.com. bagvelia is committed to serving customers across Europe while fully complying with applicable consumer rights regulations.
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1. Right of Withdrawal (14-Day Cooling-off Period)
Under statutory European Consumer Protection laws, customers located within the European region have the right to cancel or withdraw from their purchase within 14 calendar days from the day on which the physical goods are delivered.
Eligibility: To exercise your right of withdrawal, you must notify our customer service team within the 14-day window.
Condition of Items: Returned items must be unused, unaltered, and in their original packaging, including all labels, tags, and protective coverings intact.
Returns Process: To initiate a return under your right of withdrawal, please contact us at stardust@bagvelia.com. Once your return request is processed, our support team will provide instructions for returning the item to our designated return address.
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2. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, you are entitled to a replacement or refund in accordance with statutory consumer protections.
Notification: Please contact us via stardust@bagvelia.com within 14 days of receiving your package.
Evidence Required: You are not required to ship back damaged or broken goods. Please provide clear photographs or video evidence showing the fault or damage alongside your order details.
Resolution: Upon review and approval of the submitted evidence, bagvelia will issue either a full refund to your original payment method or dispatch a replacement item at no extra charge.
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3. Shipping and Delivery Delays
bagvelia partners with priority logistics providers, including DHL, FedEx, and UPS Priority services, to deliver orders throughout Europe.
While most orders arrive within standard shipping timeframes, occasional delays may occur due to customs processing or carrier disruptions. If your package exceeds the estimated transit timeframe:
Please contact stardust@bagvelia.com with your order reference.
bagvelia will initiate a formal trace and investigation with the shipping carrier.
Depending on the outcome of the carrier investigation, if the package is confirmed lost or indefinitely delayed, bagvelia will issue a full refund or arrange a reshipment.
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4. Refunds and Processing Times
Approved Refunds: All approved refunds will be credited back to the original method of payment used at checkout.
Accepted Payment Methods: We support major payment options, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and digital wallet solutions.
Timeline: Once a refund is issued, funds typically clear within 5 to 10 business days, depending on your card issuer or financial institution.
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5. Return Address and Shipping Costs
Return Location: Returns must be shipped to our authorized return handling facility upon approval: [Insert Return Address Here].
Return Shipping Fees: Unless an item arrives damaged, defective, or incorrect, the customer is responsible for the direct costs of returning the goods under the 14-day statutory right of withdrawal.
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6. Customer Support Contact
For all return inquiries, shipping concerns, or refund requests, please reach out to our team:
Website: www.bagvelia.com
Brand: bagvelia
* Email: stardust@bagvelia.com