1. Overview & Business Information
These Payment Terms & Conditions govern all financial transactions conducted on www.bagvelia.com (the “Website”). The Website is operated under the brand name bagvelia (“we”, “us”, or “our”).
By making a purchase on this Website, you agree to be bound by these terms. Ensure you read them carefully before completing any order.
Website: www.bagvelia.com
Brand: bagvelia
Customer Support Email: stardust@bagvelia.com
All billing descriptors on your payment card or bank statement will appear as bagvelia.
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2. Payment Processing & Gateway
Payment processing services on our Website are facilitated by Stripe. Stripe processes payments on our behalf to ensure standard card compliance and transaction monitoring. Stripe is an independent service provider; no partnership, joint venture, or agency relationship exists between bagvelia and Stripe.
All payments are processed using modern encryption protocols to safeguard cardholder details during transmission. Stripe routinely monitors processing activity to prevent unauthorized or anomalous transactions.
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3. Accepted Payment Methods
We accept a variety of standard consumer payment options for European customers, including:
Credit & Debit Cards: Visa, Mastercard, American Express
Digital Wallets: Apple Pay, Google Pay
You do not need to register or log into a Stripe account to complete a payment on our Website. You may pay directly using your credit/debit card or supported digital wallet at checkout.
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4. Payment Authorisation & Order Processing
By submitting payment details, you confirm that you are authorized to use the specified payment method. Full payment is captured upon order placement.
Once your payment is authorized, your order will be processed for fulfillment in accordance with our separate Shipping Policy. Please refer to our Shipping Policy for estimated handling and dispatch timelines.
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5. Data Protection & Privacy
We are committed to processing customer data in strict compliance with applicable data protection laws, including the European Union General Data Protection Regulation (EU GDPR) and relevant privacy standards.
Cookie Usage: Non-essential cookies and tracking mechanisms are only deployed after you explicitly click “Accept” on our Website’s cookie banner.
Privacy Rights: Personal information collected during checkout is handled strictly in accordance with our standalone Privacy Policy, which outlines your data privacy rights and how your information is processed.
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6. Customer Inquiries & Assistance
If you have any questions regarding a transaction, billing details, or payment processing, please contact our support team.
Email: stardust@bagvelia.com
* Response Time: We aim to respond to all email inquiries within 24–48 hours.